MEMBERSHIP TERMS & CONDITIONS

Membership Term: 6-month term period, unless otherwise noted. Membership is charged each month on anniversary. Membership auto renews after initial 6-month period.

Cancellation Policy: Cancel anytime after 6-month (or noted lockin period) membership period with 30 day’s notice.

Rollover: Unused services do not rollover from month to month.

Session Lengths: Sessions that have allocated length, such as the Infrared sauna, cannot be replaced for additional sessions at a lower time increment. For example, a member may not swap a 60-minute sauna session for two (2) 30-minute sauna sessions. Free services provided are in the time increments shown.

Details: Membership provides access to the Modrn Sanctuary free wellness service and the reduced costs services as outlined in the membership agreement or as listed on the website. Modrn Sanctuary retains the right to change, alter, or remove services at any time. Discounts may not be used in combination with any other promotions or memberships unless otherwise approved or noted.

Scheduled Appointment No-Show & Cancellation Fee:

We understand that life can be unpredictable. To ensure that we can accommodate all of our clients and provide the best possible service, we have established the following cancellation policy:

• 24-Hour Notice: We require at least 24 hours' notice for any cancellations or rescheduling of appointments. This allows us to offer the time slot to another client who may be waiting.

• Late Cancellations: If you cancel an appointment with less than 24 hours' notice, you will be charged 50% of the service fee or your voucher will be redeemed.

• No-Shows: In the event of a no-show, you will be charged the full service fee or your voucher will be redeemed.

• Exceptions: We understand that emergencies and unforeseen circumstances can arise. Please contact us as soon as possible if you need to cancel or reschedule due to an emergency. We will review these on a case-by-case basis. Contacting us does not guarantee an exception will be made, but we will do our best to find a solution.

Membership Cancellation Policy: You may cancel your membership no less than 30 days before your next scheduled payment and only after the initial 6-month period. Cancellation prior to your 6-month anniversary will result in the immediate charge of the remaining balance of the 6-month term. Modrn holds the right to cancel your membership at our sole discretion at any time. Should your membership be cancelled by action of Modrn Sanctuary, decision, you may be prorated a refund for the remaining portion of your month.

How to Cancel your Membership: To cancel your membership, you must email your request to concierge@Modrnsanctuarypa.com and submit a request for cancellation.

Upgrading to another membership: Members may elect to upgrade to any membership with a higher monthly rate after the first 2 months of their membership. However, the upgrade will still result in a new 6 month period at the new membership rate. Members are not able to downgrade their memberships until the monthly commitment period is over.

Recurring Payment Grace Period & Late Fee: If the saved payment method on file is unsuccessful, the card will be recharged 3 times, every 3 days, during a 10-day grace period. Following the grace period, a $20 late fee will be charged every week until resolved.

Pausing Your Membership: After the first 3 months of your membership, members may elect to pause their memberships for up to 2 month. Paused time will not shorten or change the period of your commitment. Members may pause their membership 1 time per year.

Government Mandated Lockdown: In the event the government mandates a lockdown that results in the closure of Modrn Sanctuary, your membership will automatically be paused from the first day of the lockdown until the lockdown is lifted. Upon the mandate being lifted and Modrn Sanctuary is reopened, your membership will automatically be restarted. The government pause does not include the pause you are granted as part of this membership. A government pauses does not count toward the 6 months of your membership commitment.

Membership Agreement & Disclosures: This Agreement is between you (the Member and the Buyer if different then the Member), and Modrn Sanctuary. You have elected to pay for your payment on a monthly basis. Your first monthly/recurring payment is due at the time of sale. Your monthly recurring payment is due the same day of each month thereafter until your membership expires, is canceled or terminated in accordance with this Agreement.